Shipping policy

Shipping Policy

Thank you for visiting and shopping at Mysa Home. Our policy is to be read with other Terms and Conditions and Returns and Refund Policies. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm PST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates 

Shipping charges for your order will be calculated and displayed at checkout.

Shipping for the US Continent is as follows. 

*Free ground shipping on orders of $150 or more.

*Orders are generally shipped within 1-3 business days using ground shipping.

*Shipping to Alaska, Hawaii, and the US territories will be calculated at checkout. 

Store Pick up 

Orders can be picked up daily, from 9 am - 5 pm. An email will be sent when your order is ready for pickup. For Pickup select the option for pick up at check out. 

Pick Up Address: Cantera Dr. Hayward, California - 94544. 

Shipment to P.O. boxes or APO/FPO addresses

Mysa Home ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number. 

Customs, Duties, and Taxes

Mysa Home is not responsible for customs and taxes on your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Mysa Home is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Mysa Home will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Call/ Whatsapp at +1(650)353-8969. 
2. Or alert us at contactus@mysahome.co. 

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.