Return & Exchange Policy

Thankyou for shopping with Mysa Home!

We are sorry to hear that something went wrong with the product. No issue! We're here to help.

We don't offer RETURNS/ REFUNDS. We offer EXCHANGES only in case the product received by you is damaged. 

We aim to make exchanges easy and hassle free so please follow the following guidelines & policies: 

1. Exchange Eligibility: We have a no refund policy. We only offer exchange for online orders. A product is eligible for exchange only if your product arrived either damaged, broken or wrongly delivered item/s.

To be eligible for an exchange, your item must be unused, in the original packaging and in the same condition as you received it. Some goods are not eligible for returns/ exchanges -  any customized products & custom orders.

2. Damaged Products Process: In case the product you received came damaged we're here to help. Kindly contact us with all the details and the video on our email - contactus@mysahome.co.

To initiate such claims process, we kindly request you to provide us with an unboxing video of the package as you open it. Your satisfaction is our priority, and in such instance, we'll manage the exchange process, including the return costs associated. 

3. Time limit to exchange: To initiate an exchange, you would need to contact us within 7 days of receiving your order. You will be responsible for shipping back the products to us upon confirmation of exchange. 

Once you've shipped the items, please share the tracking details with us on our email- contactus@mysahome.co . This will help us ensure a fast and hassle free exchange process.

Our policy allows for return request to be made within 7 days including the day you received your order. If 7 days have gone by since you received your order, unfortunately, we can’t offer you an exchange.

4. Exchange Process: Once we receive the returned items and verify the damage and condition, we'll ship you another item within 15 days of receipt of the original item to you (in-case the item is out of stock, we will contact you and can either send you any other product of your choice for the same amount or issue you credits to be used in future for the same amount). Rest assured, we aim to make the process as smooth and efficient as possible.